Horse Peak Gelatin Official Website › Contact
ContactContact The Horse Peak Gelatin Desk
One number for orders, one address for the website, and they do different things.
+1 (877) 257-0710 handles tracking, changes, replacements and refunds. [email protected] handles corrections to these pages, typos, privacy and press. The second cannot open an order and cannot start a refund.
Written so that nobody spends an afternoon writing to the address that cannot help. The split is the whole content of this page.
Every Horse Peak Gelatin route in, and what each one can do
| Route | Reaches | Can do | Cannot do |
|---|---|---|---|
| +1 (877) 257-0710 | The order desk | Tracking, changes, replacements, refunds, lot questions | Change what is written on this website |
| [email protected] | The order desk, in writing | The same as the telephone, more slowly | Anything faster than a call |
| [email protected] | The people who write these pages | Corrections, typos, privacy, press | See an order, start a refund, or track a parcel |
| Post to 26 Broadway, Suite 1108, New York, NY 10004, USA | The returns handler | Receive a return that the desk is expecting | Process a return nobody has been told about |
Confirm the returns address by telephone before posting anything. That call takes a minute and it is the cheapest insurance on the whole process.
The reason to publish this as a table rather than as a list of addresses is that the commonest support failure on a site like this is somebody writing to the wrong one and waiting a week.
If you are not sure, call +1 (877) 257-0710. The desk can redirect a question; an inbox cannot.
What to have ready before calling the Horse Peak Gelatin desk
| If you are calling about | Have ready | Why |
|---|---|---|
| Where a parcel is | The order number and the tracking number | The desk searches by order number. An email address often finds nothing |
| A refund | The order number and the purchase date | The window is counted from the date of purchase and the desk confirms it against the order |
| A damaged or wrong delivery | The order number and a photograph | This is the one case where return postage is not yours, and a photograph settles it quickly |
| Which run your bottle came from | The lot stamped on the base, or HOR-26/GO-6588 from the artwork | A lot can be matched to a shipment this desk sent |
| Whether the gelling agent is suitable for you | Nothing | The label does not name it, so the question goes to the desk rather than to a page |
| Something written on this website | The address of the page | A correction goes onto the page itself and moves the review date |
Five of the six start with an order number. It is on the confirmation email, and it is worth keeping somewhere other than an inbox.
A telephone call with an order number in hand is usually a two-minute conversation. The same call without one becomes a search, and sometimes an unsuccessful search.
If you have lost the confirmation email, the desk can often find an order from the delivery address and the approximate date. It is slower and it is not guaranteed, which is the argument for saving the email on the day it arrives.
What this Horse Peak Gelatin desk can answer, and what it cannot
Answerable here
- Every figure on the label, including the ones this site calls wrong
- Which production run is currently shipping
- What each badge on the pack certifies and what it does not
- How the sixty-day window is counted and from which date
- What is published about this product and what is not
- Where an order is, and how to start a refund
Not answerable here
- Whether this product will suit a particular person
- What the gelling agent is, because the label does not say
- What an independent assay would find, because none has been run
- Anything about a bottle bought from a marketplace reseller
- Anything that amounts to medical advice
- What the manufacturer will do next with the formula
The second list is the more useful one, because it is the one that saves a wasted telephone call. Where a question falls on the right-hand side, the page that explains why is linked from wherever the question naturally arises.
Write to the Horse Peak Gelatin desk
Report a correction to a Horse Peak Gelatin page
A correction goes onto the page itself rather than into a changelog, and the review date at the foot of the page moves forward when it does. That is the editorial policy set out on the about page.
What this Horse Peak Gelatin website is not
It is a retailer’s website. Gohorsepeakgelatin is the usa authorized horse peak gelatin retailer, not the manufacturer, and the only maker mark on the bottle is VITALIFES.
Nobody here can give advice about whether a supplement suits a particular person, and nobody here will pretend to. The label’s own caution covers who should ask before starting, and it is reproduced in full on the side effects page.
What this desk can answer is everything about the bottle, the run, the panel, the packs and the refund route. Those are the questions it actually has information about.
Contacting the Horse Peak Gelatin desk: common questions
Which address should I write to?
[email protected] for anything about an order. [email protected] for anything about these pages. The second cannot see orders.
What do I need before I call?
Your order number, from the confirmation email. Everything the order desk does starts from it.
When is the desk open?
The website address is answered Mon–Fri 9:00am–5:00pm ET. The order desk on +1 (877) 257-0710 runs its own hours and is the faster route for anything urgent.
Can I order by telephone?
Orders go through the official checkout so that the payment record, the lot record and the refund route all sit in one place. The telephone number is for support.
Where do returns go?
26 Broadway, Suite 1108, New York, NY 10004, USA, and confirm it with the desk before posting. More than one address circulates for this seller’s products.
Sources behind this Horse Peak Gelatin contact page
One record, and it is here because a contact page should still point somewhere independent rather than only at itself.
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Order Horse Peak Gelatin with one number to call
Tracking, changes, replacements and refunds all run through the same desk, and the number is on every page of this website.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Horse Peak Gelatin On The Official WebsiteOne gummy a day · 30 on the bottle front · lot HOR-26/GO-6588
